To schedule an appointment, please contact our reception 01704 834003 and we will be able to 
guide you to the right choice. To ensure your preferred time and service 
is available please book in advance. We also now offer online booking - visit 
We are delighted to offer treatments to children, however they must be accompanied by an adult. 
In order to enjoy the peaceful, relaxing atmosphere here at Serenity Spa Formby Ltd, we would 
appreciate it, that if it is necessary to bring along your children, that they 
sit like angels so that clients can enjoy their treatments. Noise to be kept to a minimum please. 
If you are unable to make an appointment it would be much appreciated if you could let us know 
24 hours prior to the treatment. There is an answer phone message available out of salon hours. 
Failure to do so will result in a 50% charge of the bill. 
We reserve the right to request a deposit in order to secure an appointment. Any changes to the 
appointment must be made in accordance to the cancellation policy. 
All courses must be paid for in full at the time of booking and completed within 12 months and are 
non-refundable. Missed appointments may result in treatments deducted from your course. 
Our salon is one of relaxation and tranquillity. Please respect all guests’ right to privacy and 
serenity. In light of this, the salon is a mobile phone, camera and smoke free zone. 
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of 
treatment when making your booking. 
Available to purchase at reception, over the phone or on our website 
www.serenityspaformby.co.uk. They are available for any amount and can only be redeemed on 
our range of treatments and products and are valid for 6 months. 
To continue your salon experience at home, most products used in our treatments are available to 
purchase at reception. 
Payment plans are available for courses or for our more expensive treatments. Please ask for 
details at reception. 
Our prices are subject to change without notice. 
Products must be returned unused, unopened with their seal intact and in the same condition as 
they were originally purchased from Beauty Secrets. We will not accept for exchange or refund 
any item which has been used or is not in the exact condition in which it was purchased from us. 
This does not affect your statutory rights. 
This page (together with the documents referred to on it) tells you the terms and conditions (the 
“Terms and Conditions”) on which you may make use of the serenityspaformby.co.uk website (the 
" Serenity Spa site" or the “Site”) whether as a guest or a registered user. Please read these Terms 
and Conditions carefully before you start to use the Site. 
By accessing or using the Site, you are acknowledging that you have read, understand, and 
agree, without limitation or qualification, to be bound by the Terms and Conditions. 
Serenity Spa reserves the right to and may change these terms at any time and will post such 
changes online. Please review these terms regularly to ensure you are aware of any changes as 
your continued use of serenityspaformby.co.uk after changes are posted means you agree to be 
legally bound by these terms as updated and/or amended. 
This Site may contain links to other sites and resources provided by us or by third parties. Such 
links are provided solely for your use and convenience. The link does not represent any 
endorsement or recommendation by us and does not mean we have any association with the 
linked website and we have no control over the contents of those sites provided by third parties 
and accept no responsibility for them for any loss or damage which may arise from your use of 
them. Where such sites are provided and operated by us you will be bound by our terms and 
conditions on such sites. 
Any relationship you enter into with these sites is at your own risk and we strongly suggest you 
read their terms and conditions and privacy policies. 
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs 
your visit to the Site, so that you may understand our privacy practices. 
serenityspaformby.co.uk is a site operated by Serenity Spa Formby Ltd (“we”, “us” or 
“our”),Serenity Spa, 33 Ryeground Lane, Formby, L37 7EG. Company registration number: 
08999828. VAT registration number 123903045. Registered in England. 
This contract shall be concluded in English. 
serenityspaformby.co.uk takes every care possible to ensure that product and treatment 
descriptions, imagery, awards, associated clinical trials and all other information is correct at time 
of publication on the site. However, though every effort is made to ensure such accuracy, Serenity 
Spa does not accept responsibility for errors in content. The site will be kept as up-to-date as 
possible at all times however if product, treatment, location, results updates have been made 
since last update on serenityspaformby.co.uk some variations may occur in, although not limited 
to size, price, description, product results, design, packaging and availability. 
Serenity Spa will do its best to ensure that the website is available and functions correctly at all 
times, but we make no warranties as to the availability or accessibility of the website, and we will 
not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of 
availability or accessibility of the website. 
The material displayed on our site is provided without any guarantees, conditions or warranties as 
to its accuracy. To the extent permitted by law, we and other members of our group of companies 
expressly exclude: 
· all conditions, warranties and other terms which might otherwise by implied by statute, 
common law or the law of equity; 
· any liability for direct, indirect or consequential loss or damage incurred by any user in 
connection with our site or in connection with the use, inability to use, or results of the use of our 
site, any websites linked to it and any materials posted on it, including, without limitation any 
liability for: 
· loss of income or revenue; 
· loss of business; 
· loss of profits or contracts; 
· loss of anticipated savings; 
· loss of data; 
· loss of goodwill; 
· wasted management or office time; and for any other loss or damage of any kind, howsoever 
arising and whether caused by tort (including negligence), breach of contract or otherwise, even if 
This does not affect our liability for death or personal injury arising from our negligence, nor our 
liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any 
other liability which cannot be excluded or limited under applicable law. 
You guarantee that the personal information which you provide when you register on 
serenityspaformby.co.uk and its associated shopping sites is true, accurate and current in all 
respects. See our Privacy Policy regarding the treatment of your personal information. 
When registering on serenityspaformby.co.uk you accept and agree that your personal data 
provided during registration will be sent to our UK database owned by Serenity Spa Formby LTD. 
If you do not agree to your data being held in the UK please do not register with us. Once you 
shop and purchase online at serenityspaformby.co.uk, you agree to abide by our terms and 
conditions and privacy policy. serenityspaformby.co.uk may also contact you through email 
communication unless you opt out accordingly which you may do at any time by clicking 
‘unsubscribe’ on your most recent email or by emailing info@serenityspaformby.co.uk or calling 
+44 (0) 1704 834003 
You are responsible for maintaining the confidentiality of your account and password and taking 
all reasonable measures to prevent unauthorised access to your account. You accept 
responsibility for all activities within your account or activities that affect your password. You must 
contact us immediately if you believe that your password has become known to somebody else, 
or may be used in any way that is has not be authorised by you. If you forget your password we 
will reset it upon your request and send it to the email address you specified when you registered, 
simply contact info@serenityspaformby.co.uk 
If your personal information changes or you would like to cancel your account then please notify 
us by contacting us. 
Serenity Spa and its partners and shopping sites provide access to the site on a temporary basis 
and reserve the right to withdraw or amend the service we provide on our site without notice and/ 
or terminate accounts without prior notice. 
serenityspaformby.co.uk and its entire content belong to Serenity Spa Formby Ltd and its affiliates 
where applicable. including copyright in all of the text, logos, icons, images, graphics, video and 
audio clips, animations and software yet is not limited to these descriptions should other property 
appear on the site. 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or 
other material which is malicious or technologically harmful. You must not attempt to gain 
unauthorised access to our site, the server on which our site is stored or any server, computer or 
database connected to our site. You must not attack our site via a denial-of-service attack or a 
distributed denial-of-service attack. 
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 
1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach 
your right to use our site will immediately cease. 
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, 
viruses or other technologically harmful material that may infect your computer equipment, 
computer programs, data or other proprietary material due to your use of our site or to your 
downloading of any material posted on it, or any website linked to it. 
If you wish to complain about any matter please contact Customer Service on the following 
number (open Mon, Tues 9-5, Wed 9-6, Thurs, Fri 9-7, Sat 9-4) +44 (0) 1704 834003 or 
email info@serenityspaformby.co.uk 
Your use of this Website shall be governed by English law and the parties hereto submit to the 
exclusive jurisdiction of the English courts. 
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act 
negligently in any of the responsibilities specified in these Terms and Conditions (including our 
Privacy Policy), you shall be liable for all the losses and damages that this may cause to Serenity 
Spa and our partners. You acknowledge and agree that these Terms and Conditions, (including 
our Privacy Policy) constitute the complete and exclusive agreement between us concerning your 
use of serenityspaformby.co.uk. 
If you have any questions regarding these Terms and Conditions, please contact us: 
E: info@serenityspaformby.co.uk 
T: +44 (0) 1704 834003 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings