SCHEDULING AN APPOINTMENT
To schedule an appointment, please contact our reception 01704 834003 and we will be able to
guide you to the right choice. To ensure your preferred time and service
is available please book in advance. We also now offer online booking - visit
We are delighted to offer treatments to children, however they must be accompanied by an adult.
In order to enjoy the peaceful, relaxing atmosphere here at Serenity Spa Formby Ltd, we would
appreciate it, that if it is necessary to bring along your children, that they
sit like angels so that clients can enjoy their treatments. Noise to be kept to a minimum please.
If you are unable to make an appointment it would be much appreciated if you could let us know
24 hours prior to the treatment. There is an answer phone message available out of salon hours.
Failure to do so will result in a 50% charge of the bill.
We reserve the right to request a deposit in order to secure an appointment. Any changes to the
appointment must be made in accordance to the cancellation policy.
All courses must be paid for in full at the time of booking and completed within 12 months and are
non-refundable. Missed appointments may result in treatments deducted from your course.
Our salon is one of relaxation and tranquillity. Please respect all guests’ right to privacy and
serenity. In light of this, the salon is a mobile phone, camera and smoke free zone.
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of
treatment when making your booking.
Available to purchase at reception, over the phone or on our website
www.serenityspaformby.co.uk. They are available for any amount and can only be redeemed on
our range of treatments and products and are valid for 6 months.
To continue your salon experience at home, most products used in our treatments are available to
purchase at reception.
Payment plans are available for courses or for our more expensive treatments. Please ask for
details at reception.
Our prices are subject to change without notice.
REFUNDS AND EXCHANGES
Products must be returned unused, unopened with their seal intact and in the same condition as
they were originally purchased from Beauty Secrets. We will not accept for exchange or refund
any item which has been used or is not in the exact condition in which it was purchased from us.
This does not affect your statutory rights.
TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms and conditions (the
“Terms and Conditions”) on which you may make use of the serenityspaformby.co.uk website (the
" Serenity Spa site" or the “Site”) whether as a guest or a registered user. Please read these Terms
and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and
agree, without limitation or qualification, to be bound by the Terms and Conditions.
Serenity Spa reserves the right to and may change these terms at any time and will post such
changes online. Please review these terms regularly to ensure you are aware of any changes as
your continued use of serenityspaformby.co.uk after changes are posted means you agree to be
legally bound by these terms as updated and/or amended.
LINKS FROM OUR SITE
This Site may contain links to other sites and resources provided by us or by third parties. Such
links are provided solely for your use and convenience. The link does not represent any
endorsement or recommendation by us and does not mean we have any association with the
linked website and we have no control over the contents of those sites provided by third parties
and accept no responsibility for them for any loss or damage which may arise from your use of
them. Where such sites are provided and operated by us you will be bound by our terms and
conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you
read their terms and conditions and privacy policies.
your visit to the Site, so that you may understand our privacy practices.
serenityspaformby.co.uk is a site operated by Serenity Spa Formby Ltd (“we”, “us” or
“our”),Serenity Spa, 33 Ryeground Lane, Formby, L37 7EG. Company registration number:
08999828. VAT registration number 123903045. Registered in England.
This contract shall be concluded in English.
serenityspaformby.co.uk takes every care possible to ensure that product and treatment
descriptions, imagery, awards, associated clinical trials and all other information is correct at time
of publication on the site. However, though every effort is made to ensure such accuracy, Serenity
Spa does not accept responsibility for errors in content. The site will be kept as up-to-date as
possible at all times however if product, treatment, location, results updates have been made
since last update on serenityspaformby.co.uk some variations may occur in, although not limited
to size, price, description, product results, design, packaging and availability.
Serenity Spa will do its best to ensure that the website is available and functions correctly at all
times, but we make no warranties as to the availability or accessibility of the website, and we will
not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of
availability or accessibility of the website.
The material displayed on our site is provided without any guarantees, conditions or warranties as
to its accuracy. To the extent permitted by law, we and other members of our group of companies
· all conditions, warranties and other terms which might otherwise by implied by statute,
common law or the law of equity;
· any liability for direct, indirect or consequential loss or damage incurred by any user in
connection with our site or in connection with the use, inability to use, or results of the use of our
site, any websites linked to it and any materials posted on it, including, without limitation any
· loss of income or revenue;
· loss of business;
· loss of profits or contracts;
· loss of anticipated savings;
· loss of data;
· loss of goodwill;
· wasted management or office time; and for any other loss or damage of any kind, howsoever
arising and whether caused by tort (including negligence), breach of contract or otherwise, even if
This does not affect our liability for death or personal injury arising from our negligence, nor our
liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any
other liability which cannot be excluded or limited under applicable law.
REGISTRATION, PERSONAL DATA AND ONLINE SHOPPING PARTNERS
You guarantee that the personal information which you provide when you register on
serenityspaformby.co.uk and its associated shopping sites is true, accurate and current in all
When registering on serenityspaformby.co.uk you accept and agree that your personal data
provided during registration will be sent to our UK database owned by Serenity Spa Formby LTD.
If you do not agree to your data being held in the UK please do not register with us. Once you
shop and purchase online at serenityspaformby.co.uk, you agree to abide by our terms and
communication unless you opt out accordingly which you may do at any time by clicking
‘unsubscribe’ on your most recent email or by emailing email@example.com or calling
+44 (0) 1704 834003
You are responsible for maintaining the confidentiality of your account and password and taking
all reasonable measures to prevent unauthorised access to your account. You accept
responsibility for all activities within your account or activities that affect your password. You must
contact us immediately if you believe that your password has become known to somebody else,
or may be used in any way that is has not be authorised by you. If you forget your password we
will reset it upon your request and send it to the email address you specified when you registered,
simply contact firstname.lastname@example.org
If your personal information changes or you would like to cancel your account then please notify
us by contacting us.
Serenity Spa and its partners and shopping sites provide access to the site on a temporary basis
and reserve the right to withdraw or amend the service we provide on our site without notice and/
or terminate accounts without prior notice.
serenityspaformby.co.uk and its entire content belong to Serenity Spa Formby Ltd and its affiliates
where applicable. including copyright in all of the text, logos, icons, images, graphics, video and
audio clips, animations and software yet is not limited to these descriptions should other property
appear on the site.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or
other material which is malicious or technologically harmful. You must not attempt to gain
unauthorised access to our site, the server on which our site is stored or any server, computer or
database connected to our site. You must not attack our site via a denial-of-service attack or a
distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act
1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach
your right to use our site will immediately cease.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack,
viruses or other technologically harmful material that may infect your computer equipment,
computer programs, data or other proprietary material due to your use of our site or to your
downloading of any material posted on it, or any website linked to it.
COMPLAINTS AND DISPUTES
If you wish to complain about any matter please contact Customer Service on the following
number (open Mon, Tues 9-5, Wed 9-6, Thurs, Fri 9-7, Sat 9-4) +44 (0) 1704 834003 or
Your use of this Website shall be governed by English law and the parties hereto submit to the
exclusive jurisdiction of the English courts.
ACCEPTING THESE TERMS AND CONDITIONS
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act
negligently in any of the responsibilities specified in these Terms and Conditions (including our
Spa and our partners. You acknowledge and agree that these Terms and Conditions, (including
use of serenityspaformby.co.uk.
If you have any questions regarding these Terms and Conditions, please contact us:
T: +44 (0) 1704 834003